RETURN POLICY

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by JT Cycle (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us prior to purchasing if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
All returns need an RA (Return Authorization) number and will need to be returned to us.

Need to make an exchange? Contact us and we will let you know the steps to do so.
If your exchange order qualifies for our free ground shipping offer it will be applied.
You are still responsible for return shipping costs on your original order back to us.
Order Cancellation / Modifications
- If you change your mind, act quickly! We turn around and process orders extremely quickly.
- Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Any merchandise which has been "taken out for a ride" or tags removed is considered used and cannot be returned. Any windshields that have had the film removed are considered used and cannot be returned. We encourage you to try things on without removing tags and to try your gear on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, cigarette smoke, perfume, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to us.

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer.
No returns on any face masks that are used or have been removed from placecards that secure them or tags removed.

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.

Each manufacturer has its own warranty policy. We will assist customers with their warranty; however JT Cycle does not provide any direct warranty on any item sold.

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!